Business Problem

  • The average time from Specialty prescription creation to fulfillment spans 10-14 days, adversely affecting patient outcomes.
  • The process of creating a discharge prescription consumes over 2 hours.

Our Solution

  • We introduced a customized Fura-assisted solution to address specific pain points in specialty pharmacy.
  • We adopted an AI-driven intervention with a dual-focus approach (Immediate and Strategic) to assist the specialty pharmacy team in combating delays in prescription fulfillment.

Customer Value

  • Managed to decrease the time for discharge prescription to between 30-45 minutes.
  • Enabled faster specialty prescription delivery, significantly reducing Service Level Agreements (SLAs).
  • Successfully reduced the specialty prescription creation SLA to a mere 7 days.
  • Managed to decrease the time for creating a discharge prescription to between 30–45 minutes.

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