Today’s customers expect to be attended to and receive help at any point of the day, some even at night. If they experience bad customer service, they end up having a bad impression about the brand or service, or even worse they stop coming back. And no brand or service would want to bring this disaster on themselves by providing bad customer service. To cater to that and fill the gaps, most companies set up their own call center teams that end up costing them a fortune, from recruiting to training. On the other hand, wise companies outsource it to multilingual sales assistants.
In today’s rapidly-developing technological world, it’s easier than ever to communicate and work with teams all across the world. The vertical functions that can be outsourced today span from digital services, such as customer support roles, call center operations, and social media communications to conventional back-office tasks, such as data processing, accounting, and payroll processing. Outsourcing the job to a company that specializes in it rather than having to support in-house resources lets your team focus more on your core functions rather than trying to learn new skills. This is a win-win.
Outsourcing immediately frees up more hours in the day for your organization. And by doing so, the hours typically spent on repetitive tasks can now be freed up for other, more productive tasks and greater workplace efficiency. Typically, a large portion of the overhead cost is exhausted in the process of hiring, training, and onboarding which is time-consuming and expensive. But outsourcing can be a great solution as you don’t need to be concerned about manpower, resources, office space, or materials.
When you can do more with less time and money by effectively outsourcing, it can lead to flexibility in the overall business and better growth potential. Hiring new people while scaling a company can be a premature move as there is uncertainty about guaranteed revenue and expenditures that can lead to financial risk.
You can significantly reduce this risk by outsourcing and it can be a great intermediary stepping stone for companies as the flexibility that outsourcing offers can be extremely valuable.
The role of outsourcing providers is to provide the services you need with greater efficiency, speed, and accuracy by using the latest technologies and adopting best practices –all of which result in greater productivity. That increase in productivity translates to increase profitability! On the flip side, outsourcing gives great opportunities for your employees to truly focus on taking on more responsibilities, and particular competencies, or partake in training and upskilling to improve their job skills.
Boost efficiency and speed up expansion. If you decide to enter an overseas market, it might have a very difficult time getting started. Some activities that require national law expertise, local market knowledge, or fluency in a foreign language can be outsourced to virtual assistants who have a great understanding of the language and culture and are already aware of how the market works as well.
Our highly-skilled, cost-effective, nearshore call center brings you the benefit of trained agents and a technology partner ready to invest in the success of your company. By partnering with CAP Digisoft, you give your organization the ability to easily add on-demand additional resources whenever you need them, without going through the hassle of hiring and training new staff for an in-house team.
Contact us today to start a no-obligation pilot program and see how our Nearshore Call Center can save you a minimum of 30% in operating costs.