AgentWorks Knowledge process outsourcing run by AI agents
Your processes, run by AI. Supervised by people.
Knowledge process outsourcing, run by AI agents. They read, decide and post the routine work in invoices, orders, claims and documents, and CAP people review every exception.
- 500+ clients served
- ISO 27001
- HIPAA compliant
- 20+ years of delivery
Work arrives as emails, PDFs, forms, portals and system data. AI agents read, decide and post. Confident items post straight to your systems, and supervisors sample daily. Everything else goes to a CAP reviewer, who approves, corrects or escalates it, and each correction makes the AI better.
AI agents can now run whole processes, and most companies fail at it alone
40%
Agents are going mainstream.Gartner expects 40% of enterprise apps to feature task-specific AI agents by 2026, up from less than 5% in 2025.
At leastAt least 15%
Decisions are moving to agents.Gartner predicts agentic AI will make at least 15% of day-to-day work decisions by 2028, up from 0% in 2024.
OverOver 40%
Most companies fail alone.Gartner expects over 40% of agentic AI projects canceled by the end of 2027, for cost, value or risk reasons.
CAP Digisoft already runs back-office operations for clients. AgentWorks brings AI agents into that work, with CAP people supervising every process and accountable for its quality.
Nothing reaches your systems without a rule or a person behind it
AI agents read, decide and post. CAP people supervise, within limits you agree with us before go-live.
Received
An invoice arrives by email as a PDF.
Read
The agent pulls out the vendor, amounts, dates and line items.
Matched
It is matched to the purchase order and the receipt.
Scored
It gets a confidence score. Low-confidence items, exceptions and anything over your dollar limits or "always review" rules go to a CAP reviewer.
Posted or reviewed
A confident match is coded and staged for payment. The reviewer approves, corrects or escalates the rest, and each correction becomes a rule, so fewer items need review.
Logged
The source document, AI decision, reviewer and timestamp are kept. Supervisors sample the work daily and report accuracy weekly.
Twelve processes are ready to run
Any process that is repeatable, driven by documents or data and guided by rules fits this model. If yours is not listed, discovery maps it and tells you whether it fits.
Accounts payable
- What AI does
- Reads invoices, matches them to the PO and the receipt, codes them and stages payment
- What CAP people supervise
- Mismatches, new vendors, payment approval
Order entry
- What AI does
- Reads POs from email or PDF and enters the orders in your ERP
- What CAP people supervise
- Pricing exceptions, credit holds
Medical billing and coding
- What AI does
- Codes encounters, prepares claims, works denials
- What CAP people supervise
- Coding audits, appeals
Accounts receivable and collections
- What AI does
- Applies cash, sends reminders, logs disputes
- What CAP people supervise
- Disputes, write-offs, key accounts
Bank and account reconciliation
- What AI does
- Matches transactions and flags breaks
- What CAP people supervise
- Unmatched items, month-end sign-off
P2P backlog cleanup
- What AI does
- Clears open POs, unmatched invoices and duplicate vendors
- What CAP people supervise
- Closure decisions, the audit trail
Vendor onboarding
- What AI does
- Collects W-9s and documents, checks completeness, sets up the records
- What CAP people supervise
- Risk checks, bank detail changes
Email and ticket handling
- What AI does
- Classifies requests, answers the routine ones, updates records
- What CAP people supervise
- Complaints, refunds, escalations
Employee onboarding and records
- What AI does
- Collects documents, sets up accounts, updates the HRIS
- What CAP people supervise
- Offer terms, compliance checks
Lead and CRM data
- What AI does
- Enriches, de-duplicates and routes leads, logs activity
- What CAP people supervise
- Territory rules, key-account changes
Shipping and freight documents
- What AI does
- Reads BOLs and invoices, audits freight bills, updates the TMS
- What CAP people supervise
- Carrier disputes, claims
Medical records summary
- What AI does
- Indexes and summarizes records, builds chronologies
- What CAP people supervise
- Clinical and legal accuracy review
P2P backlog cleanup and ERP data migration also run as project work under AgentWorks.
One partner for the build, the integration, the supervision and the reporting
- 20+ years of IT services and BPO operations for 500+ clients.
- 350 team members across four countries (the United States, El Salvador, India and Poland), which gives 24/7 supervision across time zones.
- Process knowledge already in house: P2P backlog cleanup and data migration work across ERP and business platforms.
- We build our own AI products, so the agents are engineered, not just configured.
- One partner for the full stack: AI build, integration, supervision and reporting.
Start AgentWorks with a pilot
Name the process that costs your team the most time and we come back with a pilot plan: what AI agents would read, decide and post on your live work, and where CAP people review.
Pricing Your price comes from a short assessment of your process, its volumes and the systems it runs on.
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